Refund and Returns Policy
Last Updated: 14-Nov-2025
We want you to be fully satisfied with your purchase. If you face any issues, please review the policies below.
1. Eligibility for Returns
You may request a return or replacement if:
- You receive a damaged product
- You receive the wrong product
- The product is expired or defective
Returns are accepted within 7 days of delivery.
Non-returnable items include:
- Opened or used products
- Perishable food items (if opened)
- Items without original packaging
2. Return Process
To initiate a return:
- Email us at info@thrivedha.com with
- Order ID
- Issue details
- Photos/video of the product
- Our team will verify and approve the return if eligible
- A courier pickup will be arranged where possible
3. Refund Policy
Refunds will be issued:
- To your original payment method
- Within 3–7 business days after product inspection
Refunds will not be provided if:
- The product is used or tampered
- Packaging is missing
- The issue is not covered under eligibility
4. Replacement Policy
If eligible, we will:
- Replace the product with the same item
- Offer store credit if the item is out of stock
5. Cancellation Policy
Orders can be canceled before shipping.
Once shipped, cancellations are not possible.
6. Contact Us
For returns or refund requests:
📧 info@thrivedha.com
📞 +91 88482 71215